Frequently Asked Questions
How long does it take to clean?
On average, it takes a minimum of 2 hours. This time can vary greatly depending on how soiled the area is, and any necessary spot removal.
What do you consider to be an area?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas. Please know that these room sizes may vary by location.
How long will it take for my carpet or furniture to dry?
On average, it takes about two to four hours. .
Do you guarantee removal of all spots or stains?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. However most of the stains are able to remove with a proper technique.
Do you move furniture when you clean carpet?
We will gladly move any lightweight furniture before beginning the carpet cleaning process. We will not move heavy, breakable items, including china cabinets, pianos, bookcases full of books, beds, large dining tables, dressers or any electronic equipment such as TVs, VCRs, stereos or computers due to insurance policies.
Why do your prices vary from other carpets cleaning?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving small furniture, and a 3-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact we're a family-owned company that's locally operated, on time and reliable, licensed, and insured. We are experienced professionals and we provide quality and affordable pricing to ensure our clients receive the best service—both for their health and the environment.
Can I walk on the carpet after it has been cleaned?
Yes. Although it helps to avoid heavy traffic until the carpet is completely dry, it is acceptable to walk on the carpet with clean shoes or stocking feet.
What do I need to do to get ready to have my carpets cleaned?
We will carefully move your small furniture and return it to its rightful place. We do ask that you remove items from your furniture like electronics, plants, lamps and knickknacks. We will move light and small furniture at no additional cost. The exceptions are large items, including pianos, china cabinets, waterbeds, pool tables and dressers with mirrors.
How often should I have my carpets cleaned?
This answer varies depending on many factors such as allergies, children, pets and whether the carpet gets heavy use or light use. Dirt is like sandpaper. It damages your carpet. The more often you have your carpets cleaned, the longer they will last. The Carpet and FabriCare Institute and most carpet manufacturers recommend that you have your carpet professionally cleaned every 6 to 12 months, depending on your lifestyle.